Effective date: May 2025
At Boxes to Go, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information in compliance with current privacy laws, including the Australian Privacy Act and GDPR where applicable.
1. Who We Are
Boxes to Go Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. By accessing or using our Site, you agree to this policy. If you do not agree, please do not use our services.
2. What Information We Collect
Types of Information:
- Personal Identifiable Information (PII): Name, contact details, billing/shipping info, business data.
- Automatically collected data: IP address, device info, cookies, usage analytics.
- Cookies & Tracking Technologies: For site functionality, personalisation, and security.
3. How We Use Your Information
Your data may be used to:
- Provide and improve our services.
- Process transactions and order updates.
- Personalise your experience.
- Send marketing communications (if opted-in).
- Conduct analytics for site improvement.
- Comply with legal obligations and lawful requests.
4. How We Share Your Data
- Trusted third parties: Payment processors, delivery, marketing, and hosting providers.
- Legal obligations: Disclosures required by law or legal process.
- External services: Any third-party integrated with our Site, which may process your data.
We do not sell your personal data to third parties.
5. Your Data Rights
Under laws like the Australian Privacy Act and GDPR (if applicable), you have rights including:
- Accessing your personal data.
- Requesting correction or deletion.
- Withdrawing consent.
- Data portability.
- Objecting to processing activities.
- Filing complaints with authorities.
To exercise your rights, contact us at happytohelp@boxestogo.com.au.
6. Cookies and Tracking
- We use cookies for essential functions, analytics, and marketing.
- You can manage your cookie preferences through your browser settings.
7. Data Security
- Your data is stored securely with encryption and access controls.
- Only authorised staff can access your personal data.
- We conduct regular reviews of our security measures.
- Despite protections, no system guarantees complete security.
8. Data Retention
We retain your personal data only as long as necessary for our business and legal obligations. You may request deletion of your data, and we will respond accordingly.
9. International Data Transfers
Your data may be transferred, stored, or processed outside Australia, including countries with different data protection laws. We take steps to ensure your data remains protected according to applicable laws.
10. External Links
Our Site may include links to third-party websites, which have their own privacy policies. We are not responsible for their practices.
11. Changes to Our Privacy Policy
We may update this policy periodically. Major changes will be posted on our website or communicated directly.
12. Contact and Complaints
Questions or concerns? Contact us at happytohelp@boxestogo.com.au. We will respond promptly and seek to resolve issues.