Help & FAQs
Our Boxes & Our Planet
Are your boxes eco-friendly?
Are your boxes eco-friendly?
Yes, sustainability is at the heart of what we do. All our boxes are 100% recyclable, so you can simply flatten them and pop them in your regular kerbside recycling bin. Furthermore, we source our paper from FSC-certified suppliers, which means it comes from responsibly managed forests that meet the highest environmental and social standards.
Are your boxes Australian-made?
Are your boxes Australian-made?
Yes we’re proudly Aussie, through and through! We are 100% Australian owned and operated and all our boxes are manufactured right here using Australian-made board. When you choose Boxes to Go, you're supporting a local business.
Custom Packaging Explained
What is custom packaging, and how do I know what I need?
What is custom packaging, and how do I know what I need?
Custom packaging is any box designed specifically for your product and brand. It’s the perfect way to ensure your item fits securely and to create a memorable unboxing experience for your customers.
You don't need to be a packaging expert, that's our job! To find the perfect solution for you, we consider:
- The size, weight, and fragility of your product.
- The journey it will take (e.g., shipping across Australia or sitting on a retail shelf).
- The look and feel you want for your brand.
Our expert team will recommend the ideal design and strength to protect your product and wow your customers.
How do I design my own custom box? We offer two simple paths to get the perfect design:
How do I design my own custom box? We offer two simple paths to get the perfect design:
- The DIY Approach: Use our powerful online design tool to create and visualise your custom box in minutes. It’s fast, easy, and puts you in the driver’s seat.
- The Expert Approach: Simply fill out our 'Request a Quote' form with your product details. You can upload images, logos, and specifications. Our in-house team will then design the perfect packaging tailored to your needs.
How do I choose the right strength for my box?
How do I choose the right strength for my box?
Choosing the right box durability is key! It comes down to the ‘flute’ (the wavy cardboard layer) and the paper thickness. But you don't need to worry about the technical codes. Based on your product's weight and journey, our team will recommend the perfect, most cost-effective board grade to ensure your items arrive safely.
Ordering & Quotes
What's the fastest way to get a quote?
What's the fastest way to get a quote?
Our online 'Request a Quote' form is the fastest and most accurate way to get pricing. We know it asks for specific details, but this ensures we give you a precise quote without any guesswork. The more we know about what you need, the better the fit for your product and budget!
What is your minimum order quantity?
What is your minimum order quantity?
We have no minimum order quantity! However, setup costs mean that very small runs can have a higher price per box. To ensure you always get the best value, we use different production methods for different quantities:
If you only need a handful of boxes, check out our ready to go stock boxes for a great value option.
Can I get a sample before I commit to a full order?
Can I get a sample before I commit to a full order?
Yes! We want you to be 100% confident in your choice. We can provide a sample or proof of concept for you to approve as part of our order sign-off process.
Printing & Special Features
What are my printing and colour options?
What are my printing and colour options?
We have a range of options to bring your brand to life!
- Digital Printing (Full CMYK Colour): Perfect for short runs, detailed graphics, and vibrant, full-colour designs inside and out.
- Flexo Printing (1, 2, or 3 Colours): A cost-effective solution for simpler, high-volume orders with bold logos and text.
- Litho Printing (Premium Finish): Offers the highest quality photographic prints, with the option to add special spot colours and premium finishes like matte/gloss varnishes and laminates.
Can you print on both the inside and outside of the box?
Can you print on both the inside and outside of the box?
Yes, we can! Using our modern printing facilities, we can create a stunning unboxing experience with full-colour CMYK printing inside and out.
Can you make boxes for food, jars, or cosmetics?
Can you make boxes for food, jars, or cosmetics?
Yes absolutely. We create packaging for a huge range of consumable goods, including food hampers, jar boxes, coffee brewers and cosmetics subscription boxes. We also specialise in designing custom dividers and inserts to keep your products secure and beautifully presented.
Delivery & Turnaround
How much is shipping?
How much is shipping?
It's easy to find out. Once you've added items to your cart, click "Proceed to Checkout" and enter your delivery address. Our system will instantly calculate the shipping cost for you.
Can I pick up my order from your factory?
Can I pick up my order from your factory?
Yes, you can. Just be aware that flat-packed boxes are often larger than they seem! A small order can easily fill a standard car, so we recommend bringing a vehicle with plenty of space to ensure a safe trip.
How long will my order take?
How long will my order take?
Our turnaround times are among the best in the business. As a guide:
- Plain Stock Boxes: - 1 working day.
- New Custom Printed/Die-Cut Boxes: - Up to 2-3 weeks from artwork approval.
- Repeat Custom Orders: Up to 5 days, depending on the print method.
We always do our best to meet your required timeline. If you have an urgent deadline, please let us know and we will work with you to make it happen.
Product & Practical Questions
Are your boxes suitable for shipping fragile items?
Are your boxes suitable for shipping fragile items?
Yes. The key to protecting fragile items is a combination of the right board grade (strength) and custom inserts. We can design purpose-built dividers and supports that cushion your products and hold them securely in place during transit. Mention that your items are fragile when you request a quote and we'll engineer the perfect protective solution.
How do the boxes arrive? Are they easy to assemble?
How do the boxes arrive? Are they easy to assemble?
Your boxes will arrive flat-packed to save on shipping costs and storage space. All our designs are engineered for easy assembly. If you have any questions about assembly, our team is here to help.
I’ve ordered before. Is it easier to re-order?
I’ve ordered before. Is it easier to re-order?
Yes absolutely! We keep your specifications and artwork on file, making re-orders a breeze. Just get in touch with our team with your previous job number or company name, let us know the quantity you need, and we can get your next run started quickly.